Online Terms & Conditions

Please read these terms and conditions carefully before using the website. They do not affect your statutory rights. Your continued use of this website constitutes your agreement to be bound by these terms and conditions. DG Smith Upholstery reserves the right to change these terms and conditions without notice with changes taking affect immediately.

Placing your order

Payment for goods will be taken in full at the time of order; we do not take deposits or reservations on any of our products. PLEASE NOTE THE ONLINE SERVICE IS ONLY AVAILABLE TO CUSTOMERS WHO REQUIRE THEIR FURNITURE TO BE DELIVERED IN NORFOLK UK ONLY. You will receive an order acknowledgement from us as soon as we have received your order. Once payment has been authorised we will arrange for the delivery of goods to you. Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a second e-mail which contains the details of how your goods will be delivered to you.

We reserve the right to decline all or part of any order for whatsoever reason and should this occur we will e-mail you with these details. It is recommended that you retain all e-mails relating to your order and contract. DG Smith Upholstery will also file the details of this contract and can provide them to you on request.

We have taken great care to provide you with as much product information as possible, the measurements have been provided to us by the manufacturers, if the measurements of a piece of furniture are crucial to your order, please contact us and we will endeavour to get the exact measurements you require. Photographs are for illustrative purposes and it should be noted that colour of the product may vary from the picture, due to flash photography and the different properties on computer monitors.

Cancelling your order

You may cancel your order up to 3 days after placing it with us to receive a full refund, providing that we have not already dispatched the item for delivery. If you wish to cancel after this time a cancellation fee will apply at 25% of the order total.


PLEASE NOTE WE DELIVER TO NORFOLK UK ONLY.  Delivery times of the goods are based on the approximate time it will take for the items to arrive at our warehouse, we then endeavour to deliver your order within 7-10 days. The delivery must always be received and signed for by an adult. If we attempt to deliver as arranged, but there is no-one present to take the delivery we will charge a failed delivery fee to recover some of our costs. We will not be liable for any direct or indirect costs arising from a failure or delay in delivering your order which is caused by any event or circumstance that is beyond our reasonable control.

Returns & Refunds

If any items are damaged on delivery we will replace the goods at no extra cost. Damages need to be reported to us within 3 days, we will need photographic evidence of the damage.

Should you wish to return any goods within 7 days of receipt, please contact us immediately to arrange collection. All returns must be in perfect condition and not sat in or used/damaged in any way.  Once the items have been received by us and inspected, we will issue a refund less the cost of collection. As we deliver free of charge to Norfolk Uk only, there will be a collection fee, you may return the goods to us yourself, but you will remain responsible for the goods in transit, and any damage will be your responsibility.


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